Privacy Policy

SolFree attaches particular importance to the confidentiality and protection of the personal data of its visitors, prospects and customers.

This policy explains the information that may be collected, how it is used, and how users can exercise their rights.

For any question relating to personal data, users may contact SolFree through its professional email address (via the website contact form).

Depending on the features used, SolFree may collect:

• First and last name.
• Email address.
• Phone number.
• Project location.
• Characteristics of the home or building.
• Information relating to electricity consumption.
• Energy needs and preferences.
• Information needed to prepare studies and quotes.
• Exchanges and documents related to commercial follow-up.

Technical data necessary for the operation and security of the website may also be processed.

The information collected is used in particular to:

• Respond to contact requests.
• Carry out photovoltaic simulations.
• Prepare technical studies.
• Prepare and send quotes.
• Create and follow up commercial files.
• Organise interventions.
• Provide after-sales service and maintenance.
• Manage administrative and accounting obligations.
• Improve the operation and security of the services.

Depending on their purpose, processing activities are based on:

• Performance of pre-contractual measures requested by the user.
• Performance of contracts concluded with customers.
• Compliance with applicable legal obligations.
• Legitimate interest related to the security and management of the services, where applicable.
• The user’s consent when it is required.

Data entered in the simulator is used to produce the requested estimates.

When the visitor wishes to continue with their project, the necessary information may be recorded in a SolFree commercial file.

Data used for a simulation without identification must not automatically be linked to a named customer file.

Recording behaviour matches the choices made by the visitor.

Information needed to follow up projects may be stored in SolFree’s internal management system.

Access to this information is limited to authorised users, according to their responsibilities and assigned rights.

Commercial, administrative and technical staff only access the information needed for their duties.

Personal information may be accessible to:

• Authorised SolFree staff.
• Operators involved in carrying out projects.
• IT providers necessary for the operation of the services.
• Technical or financial partners concerned by a request, when such transfer is necessary and authorised.

SolFree does not sell the personal data of its visitors or customers.

Data is retained for the periods necessary for the purposes for which it was collected.

Information relating to prospects and commercial requests is retained according to the management rules defined for file follow-up.

Contractual information, invoices and accounting documents are retained for the periods applicable to those documents.

Data that is no longer needed is deleted or anonymised, unless further retention is justified.

SolFree implements measures designed to protect personal information against unauthorised access, loss and disclosure.

These measures include, in particular, depending on the features deployed:

• Securing connections.
• User authentication.
• Profile and permission management.
• Limiting access to files.
• Backup and IT protection arrangements.

Under the GDPR, users may, where applicable, request:

• Access to their data.
• Rectification of inaccurate information.
• Erasure of certain data.
• Restriction of processing.
• Objection to certain processing.
• Data portability.
• Withdrawal of consent where it is the legal basis for processing.

Requests may be sent to SolFree at its professional email address (via the website contact form).

Users may also lodge a complaint with the Spanish Data Protection Agency (AEPD): https://www.aepd.es.

The website only uses cookies and technologies that are strictly necessary for its operation, in particular for:

• Security.
• Session management.
• Remembering the selected language through the URL.
• Email verification on public forms.
• Proper operation of features.

No non-essential audience-measurement or advertising cookies are used on the public website. No additional consent banner is therefore required for these technical cookies.

Some data may be processed by technical providers necessary for the operation of the services, including the host Scaleway.

Where data transfers outside the European Economic Area take place, the applicable safeguards must be implemented.

This privacy policy may change to reflect updates to SolFree’s services or practices.

The date of the last update is shown on this page.